Hello everyone!
My name is Elisha Samuel. I am 27 and classified as a returning adult student at Wichita State University. I love many different types of music and I am an avid reader. I grew up in Joplin, Missouri and started college straight out of high school at Pittsburg State University. I was pursuing a degree in Music Education originally; however, due to many different issues, I discontinued studies after just two years. For the past seven years I have worked several different jobs and relocated here to Wichita, KS. I now work at the NIAR Metrology Lab at Beechcraft. The metrology lab calibrates test instruments for several different companies, including Beechcraft. My position is Equipment Processor. This position checks in new equipment from customers, amongst other things. My current degree path is in Accounting. I plan on continuing my education after my Bachelor’s degree so that I can sit for the CPA exam. I have not yet decided if I want to go into the Tax or Audit field.
Over the years, I have worked several different jobs in customer service. These have all required several different types of communication: oral, written, and electronic. Currently I use electronic channels most often to communicate with customers and coworkers. I use Outlook to notify customers when their parts are available for pickup. When speaking with customers via telephone or in person, I do use a different, “professional”, tone. I always try to speak and write as clearly as possible and stay away from terms with which outsiders my not be familiar.
Our English professor asked if we had heard of the term “audience-centered approach”. I had not but I have put the idea to work in the past. I always take into consideration who I am communicating with. Each person has a different range of knowledge about any subject and being more detailed is not always necessary depending upon my audience. As far as etiquette is concerned, I am more laid back with my coworkers and enjoy a less formal tone with them, but with customers I am formal and communicate based upon my personal relationship with them. Working with the public requires cross-cultural interaction of all sorts. One example is dealing with people who do not speak English very well. This requires patience and respect for others. It can be very trying not to understand someone but as long as you are willing to be professional, you can work out some way to understand one another. If they have to repeat themselves multiple times, it is important to not make them feel inferior in any way and give them your full attention. This has always helped me out in these situations.
In my English 210 class I am interested in learning more about grants and proposals later on in the semester. These items have always struck me as a daunting task but they are sometimes necessary and very helpful for a business.
English 210 